Extended jurisdiction with effect from 1 July 2016
The Rent Disputes Tribunal (HTU) processes disputes relating to rented dwellings in Oslo, Akershus, Hordaland, Sør-Trøndelag and Nord-Trøndelag. If a rental property is located within these geographical areas, cases can be submitted by both landlords and tenants. With effect from 1 July 2016, the HTU can also process rent disputes from the whole country if a claim is submitted by a tenant who is a consumer (i.e. not a business) against a landlord who is engaged in renting out properties as a business (i.e. not a private individual).
The HTU's general sphere of jurisdiction
The Rent Disputes Tribunal (HTU) is an official body which functions like a court to resolve residential tenancy disputes in accordance with the Norwegian Tenancy Act. The HTU offers low-threshold services, providing landlords and tenants with the opportunity to resolve their disputes in a quick, reasonable and competent manner. The HTU is able to provide mediation services and decide disputes.
Its jurisdiction extends over the countries of Oslo, Akershus, Hordaland, Sør-Trøndelag and Nord-Trondelag, replacing the role of Norway's Conciliation Boards in these areas (both the HTU and the Conciliation Boards fall under the jurisdiction of the District Courts).
The administration fee for claims must be paid in advance by the claimant before claims can be processed.
Why has the claim entitlement been extended?
The claim entitlement has been extended to comprise consumer tenancies throughout Norway in order to comply with EU Directive 2013/11/EU. The Rent Disputes Tribunal appears on a list of notified bodies in accordance with Article 20 no. 2 of EU Directive 2013/11/EU. The HTU is thus an approved agency.
Conditions for claiming, even if a rented home falls outside the HTU's general sphere of jurisdiction
- Disputes must apply to a residential tenancy in Norway
- The tenant concerned must have rented the property in his/her capacity as a consumer (i.e. not as a business/company)
- The landlord must be involved in renting out residential property as a commercial venture (i.e. be a company/foundation which is engaged in renting out property on a commercial basis or being a private individual who is engaged in renting out property on a commercial basis)
- Claims/appeals must be submitted by a tenant
Administrative procedures involved in "directive cases" which fall outside the HTU's general sphere of jurisdiction
Cases are processed in a similar manner to those cases which fall within the HTU's general sphere of jurisdiction and include mediation services and statutory decisions. However, there are a few differences:
- The administration fee is just 0.2 R (court fee), and must be paid in advance by the claimant before processing can commence.
- Mediation should normally take place by phone because the parties will have further to travel to reach the HTU's offices.
- Other help - e.g. if one party needs help wth writing his/her claim or response - must also be provided by telephone.
Where should you send your claim?
- In Oslo/Akershus you should send your claim to the HTU's office in Oslo.
- In Hordaland you should send your claim to the HTU's office in Bergen.
- In Trøndelag and the rest of Norway you should send your claim to the HTU's office in Trondheim.
Otherwise the same conditions which apply to the HTU's general cases will apply. Consequently, please refer to the HTU's other websites for further information about the following:
- The HTU's claim form (use the claim form for tenants)
- The HTU's contact information
- The HTU's geographical sphere of jurisdiction, and the Conciliation Board which deals with cases outside the HTU's sphere of jurisdiction
- Fees (threshold)
- The Tribunal's Administrative Manager and other Tribunal members, how they are elected, for how long and their expertise
- The conditions relating to administrative procedures contained in the HTU Regulations (Sections 1 and 4), rejection (Section 5) and further administrative procedures, including the payment of case costs (Section 14)
- The legal language is Norwegian
- If the respondent responds, the parties will be offered mediation
- If the parties fail to reach settlement, the case will be decided in accordance with the law
- Claimants can withdraw their claims and respondents can withdraw any counter claims before cases are concluded with a settlement or decision. Read about withdrawing claims here.
- Respondents can try to ask for a claim to be rejected, but if the HTU decides that a case should be processed then the respondent cannot prevent a decision from being made about the claimant's claim. Read more about this here.
- Processing time
- Legal effect and implementation of settlements and decisions
Portal for e-comerce cross-border complaints
Click here to be sendt to EUs Portal for complaints in cases where the parties have made e-comerce agreements over borders