Please read this before submitting a claim to the HTU
Here is a list showing what you need to include in a claim in order for it to be acceptable.
- All copies should consist of just one page of ordinary A4 paper (i.e. any text/photos should only be on one side).
- No sheets of paper should be stapled together (this makes it harder for us when taking photocopies). If necessary use paper clips.
Some useful tips:
- We would recommend that you use the HTU's claim form which can be found here.
- If you use this form, you need to print it out, sign it and send it to us at the HTU. This form cannot be submitted electronically.
- The information that you enter on the claim form will be saved as you go along. It is not therefore possible to do a bit and then continue later.
- You should have all the information and evidence you require ready before you start to write your claim.
- Please write clearly what you are claiming for and why.
- If you place your mouse cursor on the question mark next to the completion fields on the form you will obtain information about filling in that field.
- You should only enter information which is relevant to your claims. The HTU does not need to know what you think about the other party.
- When you are claiming for something, you need to present evidence to show that you are right. Please remember that the HTU only makes decisions about cases on the basis of the case documents (except for cases relating to termination).
- Please contact the HTU if you need help with your claim or if you have any questions about our administrative procedures. The HTU cannot not provide advice. You will find examples of who you can contact in order to obtain legal advice and assistance under "useful addresses".
The following must be included in your claim:
- Contact details for the landlord and tenant (names, addresses and phone numbers, and any e-mail addresses, or the names of employers/study institutions if you do not know the other party's residential address).
- What you are claiming should be clear, e.g. the other party should pay something, move, pay compensation for something, etc. (For example: «The tenant should pay the landlord overdue rent amounting to NOK 5,000», or «The landlord should pay NOK 4,000 to the tenant in compensation for repairing defects »).
- You must explain why you are claiming this. If you are claiming for several things, you must remember to write down at least one reason for each claim.
- You must sign your claim.
How to submit a good claim:
- Write down the names of the tenant and landlord.
- Write down all the contact details for both parties.
- Write down the address/county where the tenancy is located.
- Tell us about the rented dwelling - whether or not it is a flat or a house, the number of rooms, its approximate size (m2), etc.
- Write down the commencement date of the tenancy.
- Write down the date for when and why the tenancy was concluded (as a result of notice of termination provided by one of the parties, eviction or other).
- Write down the date on which the keys were handed over and say how this occurred. If the keys were not handed over, you should write that down too.
- Write down the agreed amount of rent. Was the rent subsequently adjusted. If so, when and by how much?
- Write down whether or not a deposit/guarantee was agreed. Write down if the deposit was paid, and whether or not the deposit was paid to the landlord's account or placed in a deposit account in the tenant's name. Write down if the deposit was paid out, the date on which this occurred and to whom it was paid.
- Write down the date when you first contacted the other party about your claim, and what the other party said in reply.
Evidence which should be included (if you have any):
- A copy of the lease (full/all). The lease is the most important piece of evidence which shows what you have agreed.
- A copy of other agreements. For example, inventory list, payment agreement, etc.
- Photos. Please enclose any photos which could prove any damage/defects for which you are claiming compensation.
- Moving in/out protocol. If the case concerns damage/defects, please enclose any protocols/minutes from inspections or meetings.
- Please enclose copies of all letters, print-outs of e-mails and text messages, etc. which you think might be important for your claim.
- Receipts. If you are claiming for compensation, e.g. for things you have purchased, you must enclose the receipts for any such expenses.
- Reports. Please enclose any statements/assessments made by experts.