What will happen to your case?
Many landlords make use of debt collection agencies to help them with the submission of claims. Claims often contain insufficient information and documentation. Claims often consist of one "main item" and contain inadequate explanations. Inadequate claims may mean that decisions are not made in favour of the complainant.
Mediation is the fastest and smoothest way of resolving a disagreement. Over 75% of cases which go to mediation at the Rent Disputes Tribunal (HTU) are settled. If no settlement is forthcoming, cases are decided by the HTU at no extra cost. Mediation is a service which is offered to the parties. The parties can withdraw from mediation right up until the time settlement is reached.
Cases are concluded with a settlement or a decision. The parties must undertake to comply with whatever has been decided in the settlement or decision. The Rent Disputes Tribunal (HTU) will no longer be involved in the case or the implementation of settlements/decisions.